How can we elevate the standards for seamless and convenient air travel?

Terminal 4 (T4) is the first of Changi Airport’s terminals that offers unobstructed views of the runway from the check-in hall, through its 300-metre long and double-volume Central Galleria. The day-lit Central Galleria visually connects the Level 2 landside, airside, and Level 1 arrival baggage belt areas, serving as a central landmark for natural wayfinding.

With the goal of facilitating movement within and through the terminal to be as hassle-free and convenient as possible, journeys out of Singapore begin smoothly at the building’s departures drop-off on Level 2, where curb-less driveways permit travellers to move their luggage directly into the terminal and onto the check-in conveyor belt with minimal lifting. In the departure hall, check-in counters are angled toward the departure immigration counters, and the centralised security screening is located at the south end of the terminal. T4 pioneered the airport’s Fast and Seamless Travel (FAST) system, with automated check-ins verified through facial recognition technology. After clearing the check in and security screening processes, travellers are channelled through a duty-free retail area, and emerge into a wide tree-lined airside concourse, with boarding gates located along an 11-metre high glazed façade that provides views out to the aeroplanes and runway.

Travellers arriving at T4 are directed along the arrival corridor via ceiling lights in a symmetrical petal shape — inspired by the orchid petals of Singapore’s national flower — that appear to move along with them, leading to the arrival immigration hall located within the double volume Central Galleria. Within its rectilinear form, T4 gives travellers the first glimpse of Singapore as a “City in a Garden” through its landscaping, façade treatments, and art pieces. A lush 200-metre long green wall forms the background of the arrival claim belts, with trees rising between baggage belts, and reaching toward the Petal Cloud kinetic artwork suspended within the hall’s volume.

As a large-scale, modern terminal that serves millions of people, Changi Airport T4 is a creative and functional solution that provides travellers with exciting services, appropriate facilities, and visually appealing interiors, while yet meeting the demands of an airport’s logistical requirements.